Privacy policy
This service is brought to you by British Gas, which is owned by Centrica plc. Centrica plc and its subsidiary companies believe it is important to protect your privacy, and so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy
This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things that we will not do.
Collecting Information
We may collect personal information about you from a number of sources, including the following.
- From you when you agree to take a service or product from us.
- From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
- From documents that are available to the public, such as the electoral register.
Please note that some of the personal information we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998 - for example, information about your health or ethnic origin.
Using information
Information which you provide or we hold about you (whether or not under our contract or contracts with you) may be used by us or our agents to:
- identify you when you contact us;
- help run, and contact you about the improved running of, any accounts, services and products in relation to DfE's initiative to install display meters
- create anonymised statistical and testing information ;
- help to prevent and detect fraud or loss; and
We may allow other people and organisations to use information we hold about you:
- to provide services you have asked for;
- if we have been asked to provide information for legal or regulatory purposes; or
- as part of current or future legal proceedings.
From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK.
We may also allow your information to be used by other Centrica Group companies (including those using the British Gas, Scottish Gas and Dyno Group brands) for them to carry out any of the above purposes.
Your information may be used for training purposes. We may also monitor and record communications with you (including phone conversations and e-mails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.
If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for their personal information to be used in the way we have described.
Protecting information
We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our Websites.
The internet
When you first give us personal information through our Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by e-mail. However, you can always notify us by e-mail (at the address set out below) at any time if you change your mind.
Please remember that communications over the Internet, such as e-mails and webmails (messages sent through a Website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a Website. This means that when you go back to that Website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a Website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our Website without cookies.
Further information
If you would like any more information or you have any comments about our privacy policy, please either write to us at Data Protection Manager, Privacy Unit - Legal, Centrica plc, Lakeside West, 30 The Causeway, Staines, Middlesex, TW18 3BY, United Kingdom or email us at CentricaDataProtection@centrica.com.
We may amend this policy from time to time, in which case we will publish the amended version on our Website, and you can ask us for a copy by writing to the above address or by e-mailing us at CentricaDataProtection@centrica.com.
Monitoring phone calls and emails
Also, by recording phone calls and e-mails, we can provide evidence of any contracts you enter into over the phone or by e-mail.
Ownership of Website
www.energydisplaymeter.co.uk and www.energydisplaymeter.com are British Gas Websites and belong to British Gas Trading Limited (British Gas).
British Gas is a Centrica business.
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
British Gas Trading Ltd ,company number: 03078711.
Trademarks
The images, logos and names on this Website which identify us, a British Gas company or any other organisations and their products and services are our trademarks or the trademarks of the other organisations. Nothing on this Website gives anyone any licence or right to any image, logo or name.
Using the Website
To use the Website you need a browser such as Microsoft Internet Explorer version 6.0 or above, Firefox 1.5, 2 & 3 or Safari 3.
British Gas Business is a Centrica business.